Refund policy

 

 

Last updated: May 14, 2026

Our Commitment

We want you to love what you order. However, due to the intimate nature of our products, we cannot accept returns for change of mind. This policy protects the health and safety of all our customers.

What We CAN Accept

Defective or Damaged Items

If you receive a product that is:

  • Defective or doesn't work as intended
  • Damaged during shipping
  • Not what you ordered (wrong item/size/color)

We'll make it right! Contact us at info@themidnightatelier.com within 5 days of receiving your order with:

  • Your order number
  • Photos of the issue (if applicable)
  • Description of the problem

We'll send a replacement or issue a full refund—your choice.

What We CANNOT Accept

Due to health and safety regulations, we cannot accept returns or exchanges for:

  • Change of mind
  • Items that have been opened, used, or are not in original packaging
  • Items without defects or damage
  • Custom or personalized orders
  • Sale or clearance items (unless defective)
  • Gift cards

Why? Like other intimate wellness retailers, we cannot resell products for hygiene reasons. We take your health—and the health of all our customers—seriously.

Manufacturer Warranties

Many of our products come with manufacturer warranties covering defects in materials or workmanship. Warranty periods and terms vary by brand.

If your product stops working after the 5-day window, contact us and we'll help you navigate the warranty process with the manufacturer.

Note: Warranties typically do not cover:

  • Normal wear and tear
  • Misuse or damage from improper use
  • Products purchased from unauthorized retailers (not us!)

How Refunds Work

If your return is approved:

  1. We'll provide return shipping instructions (if needed)
  2. Once we receive and inspect the item, we'll notify you
  3. If approved, you'll be refunded to your original payment method within 5-10 business days
  4. Please allow your bank or credit card company a few additional days to process

Shipping costs:

  • If the item is defective or our mistake: We cover return shipping
  • If you ordered the wrong item: You're responsible for return shipping costs

Questions Before You Order?

We're here to help you make the right choice the first time! Email us at info@themidnightatelier.com with questions about:

  • Product sizing or specifications
  • Material information
  • How products work
  • Which option might be best for you

We're not medical professionals, but we know our products and want you to feel confident in your purchase.